the only going saga of why Verizon needs to go bankrupt and die

[cornerofmadness]

Did I mention last week that my connectivity had gotten worse? Yeah…Verizon says ‘oh you must not have had this outside of winter yet, have you (in a very condescending tone). What’s different this time of year?

Me – (not your asshole tone) storms?

Verizon (chuckles deprecatingly) Think trees.

Me- you’re telling me the leaves are disrupting the signal

V – yes

Me – so this thing is a piece of shit 9 months out of the year.

V- no response.

So lately it’s also been fucking itself and dying, the software to run the broadband. It either just ‘encounters a problem’ and needs started up again. Annoying but not a real problem. But it’s also started this game on initial start up where it initializes then when you click to connect the whole thing disappears and you have to reboot the computer. Also it didn’t reset the date back to zero this month.

Alice with Verizon who shall be named because she was such a helpful person. – I can’t help you with the data usage. You need customer service I’m transferring you

Me – that’s only half the problem so wait.

Alice –(instantly defensive) WHAT?

Me – explains situation

Alice – well what software are you using

Me – whatever you gave me in Feb

Alice – Do you have ANY idea how old that is software wise

Me – I know enough that it worked fine until three weeks ago

Alice – You need to download the new one.

Me – how, this is my only connection

Alice – Who only has one connection?

Me – most everyone I know

Alice – Well I can’t help you. We can send you a disc

Me – okay b ut what about the other problems?

Alice – I don’t know what you want me to do. You need to talk to internal data something or other or customer service

Me – I can’t wait for you to mail this. I’m almost out of time to return this.

Alice – you’re way past that

Me – According to you all I can return it because it’s never worked right

Alice – well do that. I’m ending this call

Me – So you’re not going to do anything?

Alice – no.

Me – send me to customer service

Customer service – we don’t MAIL the discs for the software updates. You have to go to the store

Me – banters back and forth for 45 more minutes before finally getting two Columbus stores out of her but at least she was trying to help.

Customer service – CALLS ME BACK (ma’am I talked to tech support for you here, you can talk to someone else now. They can help)

New tech man – WHY are you going to a store?

Me – Only have one connection

Tech - Ah…so why not go to a neighbor or the library and load it onto your flash drive

Me -….WTF? Look this is third story I’ve gotten from you people in a hour

Tech – it’s only 30mb. It’s tiny.

Me – die verizon die a painful death. If I could cast death curses, you and your whole organization would be dead

I have a straw in a bottle of wine. Things are getting better.

Comments

[evil-little-dog.livejournal.com]

*headdesk*

Multiple times.

Who has more than one connection at home? Geeze.

[cornerofmadness.livejournal.com]

apparently everyone. he acted horrified that I didn't

[evil-little-dog.livejournal.com]

Even Boss only has the one. Granted, he can slip into his neighbor's back door if he has to but.

[cornerofmadness.livejournal.com]

the verizon guy told me he had one since he has verizon's broadband (naturally) but since it's not enough megs for a month he has to have another one. Dude....

[evil-little-dog.livejournal.com]

Yeah, that's great marketing there, buddy.

[cornerofmadness.livejournal.com]

I'M ON THE PHONE WITH THEM AGAIN

[evil-little-dog.livejournal.com]

Geeze. Geeeeeeeze.

[aaronlisa.livejournal.com]

Who only has one connection? Uh I do... why would I have two connections?

That aside, that type of customer service makes me ashamed to be in the industry. I can understand when someone's hands are tied when it comes to helping the customer (I've been in that position several times) but at the very least I tell the customer that I can't assist them instead of lying to them.

Verizon definitely needs to die in a fire, right now.

[cornerofmadness.livejournal.com]

yeah i'm not sure why they were so bemused. I guess i could beam it to a blackberry or something.

telling me you can't help me would definitely be better than the horrible attitude of Alice. She was the rudest I've seen.m ostly they're jsut unhelpful

[aaronlisa.livejournal.com]

I hate customer service reps in general who have a chip on their shoulder. Actually I hate anyone in the customer service industry with the "holier than thou" attitude. I always feel like telling them that they're in the wrong business.

[cornerofmadness.livejournal.com]

can't argue there

[ozma914.livejournal.com]

I would have replied to this earlier, but I was busy trying to figure out why my Verizon e-mail wouldn't load.

[cornerofmadness.livejournal.com]

snort

[winters-queen.livejournal.com]

o.O

Seriously? MOST people only have one connection because they aren't running a computer service. God, people are stupid.

Whenever I had to deal with Verizon, I HATE the stupid automated crap in the beginning. There were times when the roommate had to take over because I wanted to just reach through the phone to rip out the system. I want a frickin person. Not a stupid automated program that can't get me to where I want to go. The other beef is not being able to understand the person because they have such a heavy accent.

The one time I had a tech come to the house, he was really nice, so not ALL of them are bad.

Just 99.8 percent of them.

[cornerofmadness.livejournal.com]

yeah that horrible machine at the beginning I've learned if you mumble at it or swear at it, it'll get confused and send you to a person. Whoever invented that system has a place waiting for them in hell

[bob_fish.livejournal.com]

OMG, I can't believe how awful their customer service is. The only time I've had service that bad was with Greyhound bus. Are Verizon the only broadband provider in your area or something? Aren't they worried about losing customers to companies who are actually civil to them?

[cornerofmadness.livejournal.com]

they're the only thing here. THey bought out everyone else. However the FCC (or whatever organization that oversees them) is on their ass for overcharging.