Are You Fucking Nuts?

[cornerofmadness]

Dear Dell

Kiss my enormous ass. Okay I made the first progress on this problem today. The hardware tech admits there IS something wrong with it (unlike the last several who seem to think it's my imagination). He thinks reinstalling my software will help and kicks me over to the software support group. They want, get this 250$ for a year of software support or 100$ for 3 days worth. ARE YOU FUCKING NUTS? You sent me a computer that has NEVER worked right and you want me to pay nearly as much as it would cost to replace the tower for SUPPORT?

Go to hell.

One, I'm pretty sure I need no help reinstalling my discs. Hell I have better ones right from Microsoft with GOOD programs on it. I'll talk to my friend who does this for a living and get his advice. I've already backed up the hard drive but it occurs to me it's all word perfect. I should probably convert all the files to RTF and do it again. SOB.

Comments

[adeliedreams.livejournal.com]

Did you get a name? If he admitted to a hardware problem, and you've got a warranty or contract on the hardware, they're liable for whatever needs to be done.

You don't fix faulty hardware by reinstalling software over it, you fix faulty hardware by replacing the failed components. If doing so requires reinstalling software, and they plan to charge you for it when it's caused by a hardware failure, then I'm sure there are consumer groups like the BBB that would love to hear of this sort of shady business practice.

Make a beeline for the hardware support manager, and if s/he doesn't help you, make him/her sweat by asking for legal and see if the story changes.

[cornerofmadness.livejournal.com]

I have his name but he said it wasn't a hardware problem it was a SOFTWARE one. I think I'm calling the BBB anyhow. It's not like I fucked this thing up. It came this way. How dare they ask 250$ for something they messed up from the factory

[makd.livejournal.com]

Jeesh. I cannot believe the problems you're having. I used to own a Gateway; now I own a Dell. I can't tell you how problem-free the Dell is in comparison.

good luck; I know these problems are frustrating.

(and, yes: they are fucking nuts!! they're trying to solve your computer problems from a distance of thousands of miles. They're in India; you're in the US)

[cornerofmadness.livejournal.com]

See I had Gateway and never had a problem. it's STILL working. It's going on 9 years old. Dell sucks

Yeah when the man told me his name was 'Harry' my very first (and cruel) thought was does Dell make you take American names because I know sure as hell his name wasn't Harry.