Customer Service Hell

[cornerofmadness]

In other words I'm still pissed. On the upside I did get Verizon straightened away. They charged .35 cents a minute because I didn't chose a long distance plan (Um, yes I did, here's the confirmation # for the 5Cent a minute plan) they hadn't added on features I did purchase (no I didn't, I don't want them), and that they claim I reactivated my internet on 8/8 (no, that's when I canceled it and your own internet department has no clue why you'd think otherwise)

Sears - Called them today and read them the riot act. CSR #1 says I'll try to get you a gift certificate for this and then loses the call. CSR #2 says we're not allowed to do that once the store's been called and it's a privately run store. She calls them and is kind enough to NOT put me on the line. They claim it's not a restocking fee it's a delivery fee (on top of the other delivery fee) I said NO it's hand written on here a restocking fee. She talks to them again and they tell her they don't care what it's called I still owe them 75$ total. She's sending it to the district Manager. I'll be sending it to the Better Business Bureau once the manager is done (probably take until monday)

Yeah, another day of do NOT cross me.

Comments

[adeliedreams.livejournal.com]

People still never fail to amaze me.

[cornerofmadness.livejournal.com]

hey you're back. That's nice.

And no, the fuckwads of the world are a constant source of horror

[adeliedreams.livejournal.com]

Sadly, they can generally be replaced with a malfunctioning machine. That was, of course, built by other fuckwads. Grr.

I have not so fond memories of trying to cancel an earthlink account. Go to the customer support part of the website "Oh, you want to cancel your account? You have to call for that, so that we can try to talk you out of it." Call, go through the menu system, wait on hold for 3 hours, give up.

Cancelling the account they were drawing funds from... 15 Minutes. Get a notice in the mail the next month, "You haven't paid us, we're afraid we're going to have to close your account."

[rolls eyes] Probably ought to send their bill collectors a 'Thank You' note.

[cornerofmadness.livejournal.com]

okay so maybe I don't want to save 3$ a month and let earthlink have access to a credit card

[druinsanity.livejournal.com]

wow. i cant believe all of this trouble you're having. Stop the insanity.

[cornerofmadness.livejournal.com]

tell me about it. I could do without the constant foul mood that goes with this

[stars91.livejournal.com]

What happened to "the customer is always right?"

*hugs*

[cornerofmadness.livejournal.com]

long dead apparently. Thanks

[jen-nsync-landl.livejournal.com]

Yes, Sears seriously needs to get smacked. In addition to the BBB, you should write to the manager of the local (cc'ed to the highest national rep whose info you can find) and express your disappointment and inability to recommend their service to others. You always want to make it plain that it's not just your business they'll be losing, that you'll blab to everyone you know and they'll think twice about shopping there, too.

[cornerofmadness.livejournal.com]

it's already going to the district manager. I told them I'll pull my Sears credit account and since I owe them well thousands (long story,much poverty involved) that will cost them ALL that interest

[southernbangel.livejournal.com]

I'm sorry it was another bad day. I think you and I should form a "Do NOT fuck with us" club.

[cornerofmadness.livejournal.com]

I'm president...or we can be co-presidents or have battle royales for the chair...

life shouldn't be this hard.

[cornerofmadness.livejournal.com]

forgot to mention love the highly appropriate icon. TOmorrow's Mabon...do not tempt me to use the solstice in a way that will probably come back and haunt me Sears....just dont'