Back in OH

[cornerofmadness]

Before I get into that, let me talk about the knee. I call the Holzer Orthopedic clinic (like I have a choice). These are the same people who REFUSED to make me an appt in May when I had tendonitis in my elbow because they were convinced my lumber spine was responsible. Well once again the receptionist decides to play doctor. She asks have I had surgery before. I answered without thinking since I figure she's writing down stuff for the first time patient paperwork. Yes, I had it done in 86. To which she responds, 'we can't give you an appointment. We don't do follow ups for other surgeon's works. I'll let you talk to the nurse to help you until you can see your surgeon.'

For a second I can't say anything then blurted out, "don't you dare! Did you even listen to me? My surgery was TWENTY-ONE years ago! This is not a post-op complication and my surgeon is long retired and dead! Would you PLEASE just give me an appointment.' She then takes a tone with me. 'well what did you do to it?' I'm thinking, excuse me, you're a fucking receptionist. Do your job. It is NONE of your business what I did to it. I SHOULD have told her I got caught up in my Catherine's Wheel S&M toy but i said, "i'll talk to the doctor about that.' She did finally give me the appt and YES I WILL be telling the surgeon all about this after he's done with me since this is the second time their secretarial staff has nearly turned away business.

As for the drive home, it was good. My knee is back to its normal pain level (it's never really pain free). I think I aggravated a nerve but wow this feels so much better. I came here with a cat box handmade by my uncle. Roy was in it in 30 seconds flat then decided that sleeping Snoopy-style on top was even better. Of course when I opened up the place, he wanted food. I can't blame him. it's 103! (@40 C for my non-American friends) I go inside and leave him to eat and hear barking. Zoe the puppy and Queenie the terrier-thing are out there. I grab up the food and while I'm doing that all three beasts go inside. Great. Have you ever tried to get three animals out of your house by yourself? Every time I toss one, the others would run back in. Finally Zoe's owner comes for her, she's running free in my place. I grab her and she pees from all the excitement. Sigh. Now there's two. I get queenie out and I leave Roy eat in the foyer since he's panting. He sacked out for about a half hour.

Comments

[chaos-by-design.livejournal.com]

I'm going to be acquiring a new kitty soon. She looks like a tribble.

That secretary is a bitch. I think you should get a cattleprod and poke her with it many times. Then beat her with something blunt, large, and heavy.

[nowhere-winry.livejournal.com]

Awww, poor critters! But yay, getting in to the doctor.

[nowhere-winry.livejournal.com]

I think you should get a cattleprod and poke her with it many times. Then beat her with something blunt, large, and heavy.

I second that motion.

[chaos-by-design.livejournal.com]

Violence is sometimes exactly what annoying beaurocrats and gatekeepers deserve.

[rain-oubliette.livejournal.com]

The doc's secretary sounds like one I had to work with at a sign company. We lost a LOT of business due to her "snippy" attitude. I would definitely mention it to the doc.

I'm glad that your knee is calming down.

Panting isn't good for a cat. It's nice that you let Roy stay inside for a while. I'm sure he appreciated it.

I'm off to bed now. Glad you're home safe.
R

[nowhere-winry.livejournal.com]

Wrenches work wonders as blunt objects. *nods*

[a2zmom.livejournal.com]

The nerve of that receptionist. I have never heard anything like that.

103? Not good.

[cornerofmadness.livejournal.com]

aww she sounds cute, good luck

tell me about it. WTF is up with that?

[cornerofmadness.livejournal.com]

i know

[cornerofmadness.livejournal.com]

i'd gladly do it

[cornerofmadness.livejournal.com]

oh yes

[cornerofmadness.livejournal.com]

Roy wasn't panting until he kept running back and forth 'helping' me unload the car but I felt sorry for the bugger.

And seriously, what kind of hospital allows the secretary to decide who sees the doctors

[jennawaterford.livejournal.com]

That is so strange. I've always dealt with receptionists who sorted out your file info and then gave you to a nurse to figure out the REAL triaging for the schedule. They would never even presume to talk to me about anything medical. *smacks recept's nose with rolled-up newspaper* Bad phone-fu. No biscuit!

[makd.livejournal.com]

My personal experience with a FEW - not a lot - of medical receptionists is that their abilities reflect their paycheck.

A LOT of doctors don't take the time to train their office workers, leaving that chore to office managers, who are themselves ofttimes poorly trained.

[cornerofmadness.livejournal.com]

it is SO damnhot!

and I know. This is the second time for this same clinic. They WILL be hearing about it

[cornerofmadness.livejournal.com]

I know and she continued even after i told her I WAS a surgeon. This is twice for them. I'm writing the hospital administration after I talk to my surgeon

[esmerelda-t.livejournal.com]

That's unbelievable! What do they expect people whose surgeon dies or retires to do then?!

Doctor's receptionists tend to be snotty here too, its like they think they have a medical degree by osmosis.

[0-mother-0.livejournal.com]

Glad your knee is at least a wee bit better.

"my Catherine's Wheel S&M toy"

*snigger* Oh, you should've gone for it. I hate snotty receptionists too. They seem to feel that working in a doctor's office for a few years gives them 'depity dawg' doctor status or something. Just take down the info, find a slot for me and shut the fuck up.

And I think I would'a paid to see your animal act - Hee! :)

[cornerofmadness.livejournal.com]

the animal act had a part two today.

and i know it's like oh god just shut up and work

[cornerofmadness.livejournal.com]

I think they're trying to keep people who DONT belong at that specialist from just making appts but they're WAY overdoing it and yes, I've seen that too, the osmosis thing

[cornerofmadness.livejournal.com]

given this is a hospital I think they have to be a little better trained and this is the only place in the hospital that does this.(I see like a half dozen specialists here)

What I THINK they're doing is playing gatekeeper since I'm calling on my own behalf and not having a physician do it. Okay I can understand that. Some people have no idea what orthopedic surgeons do. However turning you aside for 21 year old surgery 'complications' or lumbar spine causing elbow pain (and that WAS the nurse) is just going too far. If it IS a training issue they might want to address it quick since I DID see the orthopedic surgeons there last year without problem

[kashicat.livejournal.com]

That receptionist is essentially DIAGNOSING.

You might mention "malpractice" and "law suits" in passing, when you write your letters and/or make your calls. Put the fear into 'em.

[cornerofmadness.livejournal.com]

i know. Like I said I think they're trying to have a gatekeeper in place but this isn't the way to do it