more credit card flaming

[cornerofmadness]

first off well this just pisses me off

But the real rant here is Chase. Okay I had a Wamu card. It was bought out by chase. SO far I've NOT receieved a single statement from these blithering idiots but I know what I owe. To be sure it was all kosher, I wen to the old wamu site to see where to go to pay. Naturally the site is down for days while they transfer it

So I go back today. I follow the links to the new site. I try to log in. It rolls me over to an enroll with chase site. Chase doesn't acknowledge i HAVE an account. Big shock, right. WHo knew this wouldn't go smooth.

I call them. They tell me that they will NOT waive the pay by phone fee even though this is all their fault by having a system that doens't work. THey transfer me to the internet people in India. This chick can't get that a) I have only one phone line/dial up and my cell is dead so no i can't get on line and b) insists that she can see my profile then c) cuts me off.

I call back. Scream some more. Get back over to internet services. THis guy says there IS no account. I ask then how did the last idiot know the account user name from Wamu. He insists there is NO account but he can register me. He does. Now there's a late fee because i couldn't pay because the goddamn site was DOWN when my payment was due.

time to scream some more

ETA - SPoke to a manager, they refused to waive the fee because I could have paid by phone and I said why the hell should i do that (btw if you pay via the automated phone service it's 10$ but 5$ more if you want a live person to helpyou) when it was THEIR fault I couldn't use my free online service. I told them exactly what I thought of their service.

My problem is I can't honestly cancel the card because I only have three and if somethine should happen. and I DID just cancel Discover. Remember them charging ME seventydollars before they entered the wrong bank info Sigh. Did get something from capitol one yesterday. If they'll transfer me to th eir new card, I'll mail mine back to chase in pieces

Comments

[cornerofmadness.livejournal.com]

you and me both.